# daisee.com > AI-optimized mirror of daisee.com containing 48 pages totalling 18,745 words of clean markdown content, structured data, and semantic HTML. Original source: https://daisee.com/. Last updated: 2026-06-14T01:26:13.333Z. Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG). ## Homepage - [Hear between the lines](/content/site-root.html): Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards (376 words) ## Articles & Blog Posts - [product/index.html](/content/product/index.html) (1 words) - [solutions/quality-assurance/index.html](/content/solutions/quality-assurance/index.html) (1 words) - [solutions/financial-services/index.html](/content/solutions/financial-services/index.html) (1 words) - [solutions/telehealth-and-medicine/index.html](/content/solutions/telehealth-and-medicine/index.html) (1 words) - [solutions/debt-collections-and-recovery-services/index.html](/content/solutions/debt-collections-and-recovery-services/index.html) (1 words) - [blog/the-future-of-contact-centres-showing-business-how-its-done-with-ai.html](/content/blog/the-future-of-contact-centres-showing-business-how-its-done-with-ai.html) (1 words) - [blog/why-the-rise-of-ai-will-see-the-demise-of-closed-data.html](/content/blog/why-the-rise-of-ai-will-see-the-demise-of-closed-data.html) (1 words) - [blog/daisee-contact-centre-ai-enables-proactive-management-of-agent-wellbeing.html](/content/blog/daisee-contact-centre-ai-enables-proactive-management-of-agent-wellbeing.html) (1 words) - [solutions/speech-analytics/index.html](/content/solutions/speech-analytics/index.html) (1 words) - [blog/meet-the-team-ellie-ramanlal-product-designer/index.html](/content/blog/meet-the-team-ellie-ramanlal-product-designer/index.html) (1 words) - [blog/enhancing-regulatory-compliance-in-contact-centres-with-daisee-e2-80-99s-speech-analytics-a-game-changer-for-the-insurance-industry.html](/content/blog/enhancing-regulatory-compliance-in-contact-centres-with-daisee-e2-80-99s-speech-analytics-a-game-changer-for-the-insurance-industry.html) (1 words) - [What Contact Centres Look Like In The Age of AI](/content/blog/what-contact-centres-look-like-in-the-age-of-ai-part-2-people.html): In an industry experiencing increasing compliance and regulatory requirements and customer service being recognised as a key competitive differentiator, AI software that provides insights and analysis will drastically change the landscape. (1,088 words) - [Employsure — Case Study](/content/customers/stories/employsure/index.html): See how Employsure gained rapid actionable insights, and improved compliance with daisee's AI speech-to-text analytics software (385 words) - [New CEO and leadership announcement](/content/blog/new-ceo-and-leadership-announcement/index.html): Ryan Morrell set to step into new role as Chief Executive Officer, leading daisee into an exciting new chapter of growth and innovation (331 words) - [How To Make Technology That Changes Lives (For The Better)](/content/blog/how-to-make-technology-that-changes-lives/index.html): As product designers, we should be trying to actively make things better. daisee removes unconscious biases, creating workplace environments where agents don't have their managers unconsciously marking them down because of their race, gender or orientation. (959 words) - [Zip Case Study](/content/blog/zip-case-study/index.html): Zip increased the quality of agent training immediately after deploying daisee by covering 100% of calls, focusing on calls more likely to contain training opportunities, and reviewing each call much faster and with more accuracy. (405 words) - [Why customer analytics matters](/content/blog/why-customer-analytics-matters/index.html): As computers and the internet have evolved, the capacity of companies to capture information about their customers has grown exponentially (663 words) - [Use AI to make quality and compliance certain in uncertain times](/content/blog/use-ai-to-make-quality-and-compliance-certain-in-uncertain-times.html): daisee's solution is more accurate in comparison to legacy systems, saves managers time and provides more actionable insights. Providing feedback and responsive management that clarifies and prioritizes workflow is the best practice to ensure productivity for teams working remotely (793 words) - [Four Steps to a Successful Proof Of Concept for Speech Analytics](/content/blog/poc-four-steps/index.html): An effective POC will require an investment from you. It’s important to understand and commit to each phase of the project with people and time for a POC to be effective. (726 words) - [How tech systems can make the workplace fairer](/content/blog/how-tech-systems-can-make-the-workplace-fairer/index.html): What I enjoy about daisee is that our system is to a large extent, a fair way of judging people's performance. (938 words) - [Fidelity Life gets data-driven confidence through daisee](/content/blog/fidelity-life-daisee/index.html): The shift from sampling calls to having full quality-assurance (QA) coverage improved agent performance and morale. (576 words) - [The AI-driven future of customer service](/content/blog/the-ai-driven-future-of-customer-service/index.html): using AI to predict what will happen in the future to allow you to adapt to provide better, consistent customer service. AI is very much underused in these areas but it’s also where a lot of companies can benefit from using it (768 words) - [Proof of Concept vs a Trial](/content/blog/proof-of-concept-vs-a-trial/index.html): How do you minimise this risk and make sure that the solution you choose is the right one for your business? (502 words) - [Unsatisfied with NPS? There’s a better way](/content/blog/better-way-to-nps/index.html): From selection bias to low sampling rates, NPS and CSAT struggle to tell the full story, but there is a better way. (604 words) - [Unlocking Business Insights with Speech Analytics](/content/blog/unlocking-business-insights-with-speech-analytics/index.html): In today's competitive business landscape, gleaning valuable insights from customer interactions, especially those in the realm of voice communication, is crucial for driving strategic decisions and enhancing customer satisfaction. (721 words) - [How AI-based business transformation can happen on any scale](/content/blog/how-ai-based-business-transformation-can-happen-on-any-scale.html): There are many misconceptions and concerns around the impact AI-based software will have on the workplace. It will undoubtedly – and inevitably – affect the way we work and even the type of work we do. (466 words) - [MYOB — Case Study](/content/customers/stories/myob/index.html): Discover how daisee's AI-driven speech analytics solution provides MYOB with actionable insights into customer experience (711 words) - [Listening to the Voice of your Customers](/content/blog/listening-to-the-voice-of-your-customers/index.html): Augmented intelligence using artificial intelligence is the way to understand the customer voice. (813 words) - [Achieve positive team coaching with daisee AI-powered QA](/content/blog/achieve-positive-team-coaching-with-daisee-ai-powered-qa.html): daisee offers fast, reliable QA insights that deliver proactive agent coaching to positively empower teams, reduce risks, and achieve the best customer experiences. (597 words) - [Contact Centre 2020: Trends to Watch](/content/blog/contact-centre-2020-trends-to-watch/index.html): Cloud-based technologies are not just the future, but they are the present. The shift to the cloud will provide the scalability your systems need to keep up with your business and it reduces your total cost of ownership turning a fixed cost to variable. (767 words) - [daisee wins Tech Rocketship Award following address at Tech23](/content/blog/daisee-wins-tech-rocketship-award-following-address-at-tech23.html): daisee wins Tech Rocketship Award following address at Tech23 (271 words) - [Benefits of Automated Quality Management](/content/blog/benefits-of-automated-quality-management/index.html): daisee's voice analytics software is now making automated quality management possible, easy-to-use, and effective in nuturing ongoing business relationships with customers. (544 words) - [daisee enables you to stay on top of RG 271*](/content/solutions/rg-271-dispute-resolution/index.html): null (145 words) - [daisee and Cloudwave Partner](/content/blog/daisee-and-cloudwave-launch-ai-partnership/index.html): The daisee and Cloudwave partnership brings together the technology and customer experience expertise of Cloudwave with the AI-powered automated quality management capabilities of daisee to help organisations create value from every interaction (397 words) - [Animesh Raparia](/content/our-people/animesh-raparia/index.html): Animesh is a highly accomplished technology leader with extensive experience in driving organisational growth through transformative initiatives and delivering high-impact programs. (195 words) - [Meet the Team: Dan Lock, Head of Customer Success & Support](/content/blog/meet-the-team-dan-lock-head-of-customer-success-support.html): I have always had a passion for helping customers achieve their version of success, no matter the industry they are in. Early in my career, I recognised that true value comes from understanding customer needs at a deep level and delivering tailored solutions. (697 words) - [Kyle Bowness](/content/our-people/kyle-bowness/index.html): Kyle is a seasoned professional with extensive experience in navigating the intricate landscapes of corporate governance, finance, and strategic leadership. (140 words) - [daisee selected by Gartner as a Cool Vendor in AI for Customer Analytics](/content/blog/daisee-selected-by-gartner-as-a-cool-vendor-in-ai-for-customer-analytics.html): daisee selected by Gartner as a Cool Vendor in AI for Customer Analytics (641 words) - [Unity4 and daisee Partner](/content/blog/unity4-daisee/index.html): Unity4 and daisee are excited to announce a direct partnership that combines Unity4’s advanced cloud contact centre solution and experience in the work from home model with daisee’s Automated Quality Management solution for customer interactions, powered by artificial intelligence, speech and text analytics. (635 words) - [Richard Kimber](/content/our-people/richard-kimber/index.html): Richard Kimber is the Founder and Director of daisee. Richard has over 25 years of global leadership experience that includes several chief executive and board roles, and has extensive experience in financial services, marketing, social media, and capital markets. (127 words) - [Build dynamic AI-powered QA scorecards with the latest daisee update](/content/blog/build-dynamic-ai-powered-qa-scorecards-with-the-latest-daisee-update.html): Dynamic, contextual scorecard options that intelligently adapt to the flow and specifics of each customer conversation. Now ready for your daisee AI-powered contact centre solution. (456 words) - [Dr. David Fussell](/content/our-people/dr-david-fussell/index.html): David is an experienced data scientist who has taken a range of systems to production, is driven to stay at the forefront of research, and keen to bring machine learning to new applications. (134 words) - [daisee is now available on the Genesys AppFoundry](/content/blog/daisee-is-now-available-on-the-genesys-appfoundry/index.html): daisee has announced their solution is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. (317 words) - [Rajeev Gupta](/content/our-people/rajeev-gupta/index.html): Rajeev Gupta is a partner and co-founder at Alium Capital Management, which manages investment funds focused on emerging technology and innovative companies in Australia. (116 words) - [blog/daisee-expands-to-add-chat-alongside-voice-for-complete-ai-powered-contact-centre-qa.html](/content/blog/daisee-expands-to-add-chat-alongside-voice-for-complete-ai-powered-contact-centre-qa.html) (1 words) - [Ampol — Case Study](/content/customers/stories/ampol/index.html): Ampol is a company with over 100 years of history that operates 1,900 retail convenience stores across Australia. (507 words) - [sitemap-xml.html](/content/sitemap-xml.html) (222 words) ## Resources - [Full Page Index](/index.html): Browse all cached pages with rich metadata - [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines - [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery - [Robots.txt](/robots.txt): Crawler directives